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Delivery & Returns

Delivery

Orders are processed and shipped the very next business day after receipt of the order. and will require a signature to ensure safe and secure delivery. We are open Monday through Friday between the hours of 9am – 4pm EST.

We offer free shipping on orders over $250 and free return shipping. For orders less than $250, a shipping charge of $7.95 applies. All returns and exchanges must be within 14 days of receipt of the goods.

 

International Delivery

For international orders, shipping rates apply at the following rates:
$39.95 for orders under $250
$59.95 for orders between $250-$400
$79.95 for orders between $400 - $550
$125 for orders over $550

Returns

When you request a return, you must either specify that you would like a refund or an exchange within 14 days from the day you receive your ordered product. All products being returned must be returned in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original Stalena.com packaging. All boxes, dust bags, heel tips, polaroids and all other things included in your purchase should be included with your return and are deemed part of the product. All shoes should only be tried on a carpeted surface until you are certain you are keeping them. We are not obliged to accept returns that do not meet the above conditions and we may (a) refuse a refund in such case and (b) send such products back to the customer or require the customer to arrange for their collection from us, in each case at the customer’s cost.

Unless you have asked for an exchange, we will refund to you the price, for the returned products, within 14 days of receiving the products back at our warehouse in compliance with the return conditions above, less any shipping charges and your refund will be credited to the original payment card. Card refunds may then take up to 10 business days for your bank to complete, depending on their processing time. You will receive a notification email upon completion of your refund.

Unless the products were received by you damaged or faulty, we will not be obliged to refund to you any shipping or any amounts paid by you to us with respect to export or import taxes and costs. Further, import taxes and costs, whether paid by you directly or paid by you to us, may be non-refundable. You may however be able to recover import taxes and costs by contacting your local customs bureau directly.

International Returns

Stalena will not reimburse for customs, import duties and taxes. These charges are the sole responsibility of the buyer. In the event a package is refused, UPS or USPS will return the package to us and charge us return fees. Stalena reserves the right to charge a 20% restocking fee plus any return fees charged to us in order to recover the refused package. We will not refund any shipping costs once an item is refused. Your refund will be processed once we receive your returned item from UPS or USPS.